Cancellation and Refund Policy

Please review our cancellation and refund terms before booking your travel services.

1. Scope of Application

This cancellation and refund policy applies to all travel services, including airfare, hotel services, transportation, and related activities provided or mediated by Hanna Travel Agency.

2. Cancellation Rules

2.1. Cancellation Timing and Refund Rates

Cancellation Timing Refund Rate
More than 30 days before the departure date Refund 90% of the total service value
15–29 days before the departure date Refund 50% of the total service value
7–14 days before the departure date Refund 30% of the total service value
Less than 7 days before the departure date No refund

2.2. Special Cases

In cases of natural disasters, epidemics, or force majeure events recognized by competent authorities, the cancellation policy will be flexibly adjusted based on agreements between customers and service providers.

3. Conditions for Applying the Cancellation Policy

  • Customers must send a cancellation request in writing via email or directly at the agency's office.
  • The cancellation request date will be calculated based on working days (excluding Saturdays, Sundays, and public holidays).
  • For special services such as non-refundable airfare, hotel bookings, or tickets subject to provider-specific policies, customers will bear fees as per the partner's terms.

4. Non-Refundable Costs

Costs such as visa fees, flight booking deposits, and other non-recoverable expenses are not eligible for a refund.

5. Refund Process

  • Refunds will be transferred to the customer's domestic bank account in Vietnam within 7–14 working days upon receiving a valid cancellation request.
  • For customers using international bank accounts, refunds will be processed within 45–60 working days, excluding Saturdays, Sundays, and public holidays.

6. Contact for Support

For any inquiries or support regarding this cancellation and refund policy, please contact: